Your instructor's Smartwork5 section is called a Student Set. Student Sets allow your instructor to track your progress in Smartwork5.
If you are accessing Smartwork5 via your campus’s Learning Management System (such as Blackboard, Moodle, Canvas, etc.), you will automatically join your instructor’s Student Set when you first log in.
If you are accessing Smartwork5 via the Norton Digital Landing Page, you will have to enter in the student set ID that your instructor provides to you.
How do I check that I joined the correct student set?
If you have already joined a Student Set and you would like to confirm which Student Set you joined, click on the gear icon in the upper right corner and select "Add Yourself to a Student Set" from the menu.
Any Student Sets of which you are currently are a member will displayed near the top of the window.
What if I accidentally enrolled in the wrong student set?
If you enrolled in the wrong Student Set, enroll in the correct one and notify your instructor of the mistake. Your instructor can then remove you from the incorrect Student Set.
If you joined a Student Set that is not accessible to your instructor, please contact W. W. Norton Customer Support to be removed from the incorrect Student Set.
You can add yourself to as many Student Sets as you would like. However, you cannot remove yourself from a Student Set; only your instructor can perform that action.
What if my instructor doesn't give me a student set ID?
This is due to the fact that Smartwork5 is integrated with your campus learning management system (Blackboard, Moodle, etc.). In this case you don’t need a Student Set ID; your grades will automatically report to your instructor.
How do I change the email address I use to access Smartwork5?
If you registered or purchased access to Smartwork5 and you used the wrong email address, click on the "Need to change your email?" link found on the Sign In window.
Provide the required information on the "Change Your Registered Email Address" window and click the "Submit" button.
Please note, you can update your email address any time within 14 days of creating your account. After 14 days, please contact W. W. Norton Customer Support for assistance.
What devices and browsers are best for accessing Smartwork5?
Smartwork5 works on desktop and laptop computers and tablets. Smartwork5 is not supported on smartphones.
Smartwork5 is compatible with the following OS and Browsers:
- Chrome version 39 or higher
- Firefox version 40 or higher
- Safari version 9 or higher
- Internet Explorer version 10 or higher
- Opera 39 or higher
- Mozilla Firefox (Firefox 40 or higher)
- Google Chrome (Chrome 39)
Do you know your Operating system version? Here's how to find it: Mac /Windows
Is there someone I can contact for further assistance?
If you need further assistance with Smartwork5, please contact W. W. Norton Customer Support.
Please provide us with the following information:
- Your school
- Your instructor's name
- Your section name
- Your Student Set ID number, if you have one
Live chat representatives may be available during the hours listed below. In the event no representatives are available, requests will be handled via email.
- Monday–Saturday: 10:00am–10:00pm, US Eastern Time
- Sunday: Noon–Midnight, US Eastern Time
- На экране появилось новое окошко. - Хейл - это… Сьюзан замерла. Должно быть, это какая-то ошибка. Следопыт показывал адрес, не имеющий никакого смысла.