Shell Case Study Example


Shell products include fuels and lubricants for all forms of transport such as, cars, ships,aeroplanes and trains. Shell has a set of global environmental standards/expectations for allof its companies. Topics include: managing greenhouse gases, energy efficiency, control ofwaste and the impact on water.

Local communities

Shell’s oil and gas operations aim to create economic and social development whileminimising negative impacts. It seeks to invest in lasting benefits for the community.Local communities living close to oil refineries have raised concerns over their safety. Shellseeks to overcome these fears by earning the trust of people by taking all the necessary safetymeasures. This includes operating the plant safely and making people aware of plans andemergency procedures. Shell, in its commitment to improve the wellbeing of localcommunities, has created local partnerships. It has provided health facilities and supportedthe development of local schools and universities.

External stakeholders – Interest groups

Shell needs to work with a range of

interest groups

. These are decision makers and opinionformers. People and organisations in positions of influence make decisions and form opinionsthat can affect Shell. These include academics, government, media,

non-governmentalorganisations (NGOs)

business leaders and the financial community. They interact withShell in different ways:•governments – Shell has operations in many countries across all regions of the globe. Togain approval to operate in these countries it has shown the host governments that it isoperating in the right way. This includes creating jobs, paying taxes and providingimportant energy supplies. Shell is also working with governments to promote the need for more effective regulation on CO


emissions.•the business community – Shell supplies to and buys from hundreds of other businesses.•other oil companies – Shell works in partnership on projects with many other oilcompanies. These include both competitors such as BP and Texaco, and partners such asgovernment owned oil companies in the countries in which it operates. Partnershipactivities have included building new oil or gas supply lines and new refineries.•NGOs are important bodies that influence decision-making. For example, Shell wasconsidering drilling in 2008 for gas in British Columbia’s Sacred Headwaters (the source ofthree important rivers). These rivers provided a source of wild salmon and other naturalresources. A number of organisations were set up to protect the Headwaters including‘Friends of Wild Salmon’. Shell listened to their concerns and postponed further drilling work.•the media – it is essential for competitive companies like Shell to continue to operate inways that receive positive press coverage from newspapers, television and magazines. Thisreinforces its position in the market and can help to attract new customers through apositive reputation. A

pressure group

is a group of people with specific aims and interests which tries toinfluence major decision makers like businesses and governments and raise public awarenessabout issues. Shell talks regularly with major pressure groups such as Friends of the Earth andGreenpeace about key issues such as how best to dispose of old oil rigs to minimise damage tothe environment. It deals directly with specific pressure groups that are campaigning on localissues such as the preservation of animal and plant life in a particular area. For instance, it hasinvested over $800,000 (over £500,000) in establishing a research laboratory in Louisiana,USA, to help restore coastal erosion. This will preserve endangered bird and plant life both thereand across America.


GLOSSARY Interest groups:

an organisedcollection of people who seek toinfluence political decisions.

Non-governmentalorganisations (NGOs):

legallyconstituted, non-profit makinggroups organised on a local,national or international level,created by persons with noparticipation in or representationof any government.

Pressure group:

anorganisation formed by peoplewith a common interest who gettogether to further that interest.


Shell Pre-Assessment Event

The Shell assessment centre begins with a pre-assessment event the night prior. This marks the first time all the candidates come together. Here, you are briefed on the activities you are to face the next day as well as how you should go about impressing the assessors. You will be taught the Shell CAR criteria that forms the basis of the Shell competencies. CAR stands for:

  • Capacity – You should be both analytical and creative as well as able to gather information to create a complete picture from many different sources of information.
  • Achievement – You should be result driven as well as able to produce results even if doing so is not within your comfort zone.
  • Relationship – You must be able to craft and create relationships with many different types of people, treat them with respect, and learn together to produce the best possible result.

Shell Assessment Day

During the assessment day, you are placed in a group with 5-8 other candidates. Note that you are not competing for the position with these candidates. Rather, you are being tested against the competencies and evaluated on your individual performance.

Shell Case Study, Presentation, and Interview

During the Shell case study, you are presented a number of different documents about a fictional company. The documents contain background information on the company and its operations. You must read through the provided documents in order to prepare a presentation and make recommendations on where you feel the company should move forward. You must carry out a thorough analysis of the key points in your information pack to craft your recommendations.

During the Shell presentation, you present your findings and recommendations to one or two assessors who then ask questions on your findings for about 10 minutes. When crafting your presentation, it is worthwhile to try and incorporate the CAR criteria into it. This shows that you not only have the skills to create a great presentation, but that you are also highly motivated to work for the company.

Shell E-Tray Exercise

The e-tray exercises consists of you being presented with a typical work-based scenario. You are given a computer and a scenario for which you are presented with a number of emails that you must rate for urgency, go through, and respond to. As the exercise progresses, more and more emails begin to arrive in your inbox. Your goal is to prove that you can prioritise and multitask without getting bogged down.

Shell Written Exercise

The last exercise is to create a short report and recommendation about one of the tasks you received during the e-tray. This report should be a full report, with an introduction, a main body—including a recommendation and analysis that contains both the advantages and disadvantages of your chosen path—and a conclusion. You must be a skilled report writer in order to do well on this assessment day exercise.

Shell Group Exercise

During the Shell group exercise, you and a small group of candidates are given a brief describing a business proposal. As a group, you must analyse the different companies and come up with a solution to the problems presented in the brief. Throughout this exercise, you are assessed on your ability to get along with the other candidates as well as how well you all work towards a common goal. Although a decision has to be made, this isn’t the main focus of the activity. In reality, you are being assessed on the CAR criteria. You should be positive, but also not trample on anyone else’s ideas. In addition, you should display a clear thought process. 

Shell Numerical Reasoning Test

Candidates for trading roles have to take the numerical reasoning test created for Shell by Cubiks. This test is very similar to the test you took earlier in the process, except that the difficulty level is higher. Review the necessary skills you need to complete this test successfully by using our Shell aptitude PrepPack™

Shell Interviews

Shell Business Scenario Interview

Candidates for commercial roles are given a business scenario which they need to analyse with regard to risk, potential course of action, and likely strategy impact. You have 15 minutes to prepare your discussion points before your interview with an assessor. The interview lasts for an additional 20 minutes. In addition to business related questions, you can expect competency questions and questions about your previous work experience.

Shell Technical Presentation and Interview

Candidates for technical roles face both a presentation and an interview depending on their level of experience in the field.

Experienced candidates are given a list of topics to choose from prior to the assessment day. You should base your choice around relevant research or work experience. You need to prepare a 15-minute presentation on your topic, which is followed by a 30-minute question and answer session with the assessor. You are allowed to use a computer during your presentation.

Interviews last 30–40 minutes for inexperienced candidates. The discussion revolves around relevant projects you have worked on.

These final presentations and interviews focus on your specific skill set and your potential ability to contribute to the company. Therefore, it is imperative that you fully prepare yourself and make sure your skills are up to scratch.

Get the Best Preparation

There are many different stages in the Shell recruitment process. Ensuring you are fully prepared for each and every stage is your way to show assessor you're the right person for the job. JobTestPrep is here to help you prepare.

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What's Included

  • Case study/written exercise: Two full exercises + a complete guide
  • Interviews: A comprehensive guide
  • Role-plays: An analysis of sample exercises + tips
  • Group exercises: Guides for common exercises

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